YESmembers.net

FAQ's

Your Questions Answered

Q. Do we need skilled personnel to use this system?

A. YESmembers.net has been designed for ease of use with minimalist training required. Admin menu functions guide you through each step. Take a look at the toolbar below, simple point and click icons are used throughout. Example: Admin Toolbar

Q. I'm editing a member's record and just as I click 'Save', the power goes off and my computer can no longer access the Internet. What is going to happen?

A. The Database will not be harmed in any way. You may lose the immediate data you were trying to save, but when you are back on-line, you can check to see what was saved and re-enter any data that was not saved.

Q. There's much talk about the 'database', but where is it exactly and where is our data?

A. The Database resides on one of our web servers, which are housed at locations in Thailand and the USA. Data is backed up across servers and locations. YES Technologies ensures that the data is stored in the most optimal location to meet the traffic demands of each of our customers.

Q. We're worried about ownership of our data, what is YES's policy on this?

A. The contents of the database, i.e. the data that you enter into the system - your membership data, web pages, reports, documents, events, etc. remains at all times your data. YES own the hardware and the system that allows you to manage it across the Internet. There are several Admin features to allow you access at any time to download the data onto your own PC.

Q. If we have a problem loading in data or we are unable to get a web page to display correctly, or any other problem for that matter, what level of Technical Support do you offer to help us and how long do we have to wait?

A. Our first level of support is by email. As a YES Customer, email us details of your problem to support@yesmembers.net and we will assign a technical person to look at it and resolve it. This often happens within less than 4 hours. However, allowing for time zone differences around the world, your contract with YES says that all problems will be examined and a resolution made within 24 hours.

Q. How many member records can we store? How many documents, reports and images can we load in?

A. The pricing structure works on the number of members or companies that you have 'Active' on the system, starting with a basic minimum charge. This allows for you to manage your costs precisely, knowing that the cost is simply related to the number of 'Active' members. We do not have a limit as to how many documents, reports or images you load into the system, the only limitation is the total size of the database allowed which is 500mb, please discuss with YES if you feel you will need more pace than this.

Q. I've seen several mentions of 'Active' members in relation to charges, what's the difference between 'Active' members and 'Non-Active' members when it comes to assessing the monthly charges?

A. This applies to the Premium Level Package only. The monthly charges are based on the number of 'Active' members, there is no charge for 'Non-Active' members, which could for instance, be your marketing database. Please refer to the pricing page for more information.

Q. How good is the security on your system? We're very concerned that our data could get 'hacked'!

A. We are always working to make sure we have the best security available for this type of application. Logins are very secure and each person, whether they be a member or an Admin person, has their own password and profile on the system. Our servers are protected by excellent firewall systems and technical experts are always on hand to help if there are any perceived threats.

If you still have a question that is not answered above, please email us here: info@YESmembers.net and we will respond asap.

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The YES Technology Group
With service and support resources in the USA, UK, Thailand, Hong Kong and the Philippines.

For all enquiries, worldwide - info@YESmembers.net

UK +44 20 8144 8954

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